Your trust is very important to us. We are fully aware of the importance of personal information to you. We will take corresponding security measures according to the requirements of laws and regulations, and try our best to protect your personal information. AUASIA EXPRESS PTY LTD (hereinafter referred to as "AuAsia express" or "we") make this privacy terms statement (hereinafter referred to as "this statement") and remind you:
This statement applies to AUASIA EXPRESS PTY LTD and related companies collect and use personal information through information system when providing express service or other services for users（ This statement does not apply to products or services that independently set privacy terms.
Before using the products or services of AuAsia express, please read and understand this statement carefully, and use the relevant products or services after confirming that you fully understand and agree. Once you start to use the products or services of AuAsia express, you fully understand and agree to this statement. If you have any questions, comments or suggestions on the contents of this statement, you can Call customer service 130010088 to contact us.
1. Definition
AuAsia express information system: refers to the website of AuAsia express (the name of the function variable involved is www.au-mas.com.au ) And related information systems developed by related mobile clients or PC clients or affiliated companies to provide users with products or services.
Personal information: refers to all kinds of information recorded by electronic or other means that can identify the identity of a specific natural person or reflect the activities of a specific natural person individually or in combination with other information.
Personal sensitive information: including ID number, personal biometric information, bank account number, property information, whereabouts, transaction information, etc.
Personal information deletion: refers to the removal of personal information in the system involved in the realization of daily business functions, so that it can not be retrieved or accessed.
2. Privacy clause
This Privacy section explains that you understand the following:
2.1 How do we collect and use your personal information
2.2 How do we use cookies and similar technologies
2.3 How do we protect your personal information
2.4 How do you manage your personal information
2.5 How do we handle personal information of minors
2.6 How can your personal information be transferred around the world
2.7 How to update this privacy clause
2.8 How to contact us
2.1 How do we collect and use your information
We will collect and use your personal information for the following purposes stated in this statement:
2.1.1 Help you become our member
In order to become a member of our company, so that we can provide member service for you, you need to provide mobile phone number, contact name, and create member name and password. If you only need to use browsing, search and other basic services, you do not need to register as a member and provide the above information.
When using AuAsia express member delivery service, according to the national laws and regulations and the necessary factors of express delivery, we need you to provide: your real name, gender, telephone number, contact information, etc. If you do not provide such information, it will affect your use of the products or services related to AuAsia express, but will not affect the basic browsing and search functions of the websites related to AuAsia express. When you log out of your account, we will make it anonymous or delete your personal information as soon as possible according to the requirements of applicable laws and regulations.
2.1.2 Show and push products or services for you
In order to improve our products or services and provide you with personalized information search and trading services, we will extract your browsing, search preferences, behavior habits, location information and other features based on your browsing and search records, equipment information, location information and order information, and make indirect crowd portraits, display and push information based on feature tags. If you don't want to accept the commercial advertisement we send you, you can reply to unsubscribe by SMS or other ways we provide.
2.1.3 Provide you with products or services
2.1.3.1 Information you provided to us
In order to provide you with our products or services, we will record the information you provided, such as the name, telephone number, address of the contact person you provided. Some of our products or services need to be paid to use. When you need to use these paid products or services, you need to provide your bank card information and / or bind Alipay and wechat services, so that we can understand your payment status. You can order products or services for other people through AuAsia express. You need to provide the above personal information of the actual subscriber. Before providing us with the above personal information of the actual subscriber, you need to ensure that you have obtained his / her authorized consent.
2.1.3.2 Information we collect during your use of the service
In order to provide you with page display and search results more suitable for your needs, understand the product adaptability, and identify the abnormal status of your account, we will collect and correlate information about the services you use and how you use them
Device information: we will receive and record the device information (such as device model, operating system version, device settings, unique device identifier and other software and hardware characteristics) and the location of the device (such as IP address, GPS location and sensor information such as WiFi access point, Bluetooth and base station that can provide relevant information).
Log information: when you use the products or services provided by our website or client, we will automatically collect your detailed usage of our services and save them as relevant network logs. For example, your search query content, IP address, type of browser, telecom operator, language used, access date and time, and web page records you visited, etc. Please note that individual device information, log information, etc. are information that cannot identify a specific natural person. If we combine such non personal information with other information to identify a specific natural person, or combine it with personal information, such non personal information will be regarded as personal information during the period of combination. In order to display the order information of your account, we will collect the order information generated by you in the process of using our service, which will be used to show you and facilitate your order management. When you contact us, we may save your communication / call records and contents or the contact information you left, so as to contact you or help you solve the problem, or record the solution and results of relevant problems. When you use the above services through our products or services, you authorize us to receive, summarize and analyze your personal information or transaction information provided to us by our affiliated companies according to the actual business and cooperation needs. If you refuse to provide the above information or authorization, you may not be able to use the corresponding products or services of our affiliated companies, or you may not be able to display the relevant information, but it does not affect the use of core services such as browsing, search, trading, etc. of AuAsia express.
2.1.4 Provide security for you
Please note that in order to ensure the authenticity of your membership and provide you with better security, you must provide us with your ID card information to complete the real name authentication during the delivery process. If you refuse to provide the above information, you may not be able to use express delivery appointment, express delivery and other services, but it will not affect your use of browsing, search and other services. In order to improve the security of your services provided by us, our affiliated companies and partners, protect the personal and property security of you or other users or the public from infringement, better prevent phishing, fraud, network vulnerabilities, computer viruses, network attacks, network intrusion and other security risks, and more accurately identify violations of laws and regulations or the rules of the AuAsia express agreement, We may use or integrate your member information, transaction information, equipment information, relevant network logs, and information that our affiliated companies and partners have obtained your authorization or shared according to the law to comprehensively judge your account number and transaction risk, conduct identity verification, detect and prevent security incidents, and take necessary recording, auditing, analysis and disposal measures according to the law.
2.1.5 Other uses
We will seek your prior consent when we use the information for other purposes not specified in this statement, or when we use the information collected for a specific purpose for other purposes.
2.1.6 Exceptions to authorization
Collect or provide your personal information according to laws and regulations. If we stop operating the products or services of AuAsia express, we will stop the activities of continuing to collect your personal information in a timely manner. We will notify you of the suspension in the form of one by one delivery or announcement, and delete or anonymize the personal information we hold.
2.2 How do we use cookies and similar technologies
2.2.1 Cookie
In order to ensure the normal and efficient operation of the website, provide you with an easier access experience, and recommend content that you may be interested in, we will store relevant information on your computer or mobile device: such information may be cookies, flash cookies, or other local storage areas provided by your browser or associated applications (collectively referred to as "cookies"). Please understand that some of our services can only be implemented by using cookies. If your browser or browser add-on service allows, you can modify your acceptance of cookies or reject our cookies. However, rejecting our cookies may affect your safe access to the website and use of our services in some cases.
2.3 How can we protect your personal information
2.3.1 We have taken reasonable and feasible security measures in line with industry standards to protect your personal information from unauthorized access, public disclosure, use, modification, damage or loss. We will use encryption technology to improve the security of personal information; We will use trusted protection mechanisms to prevent malicious attacks on personal information; We will deploy access control mechanisms to ensure that only authorized personnel can access personal information; And we will organize security and privacy training courses to enhance employees' awareness of the importance of protecting personal information.
2.3.2 We have the industry's advanced data security management system with data as the core and around the data life cycle to enhance the security of the whole system from the aspects of organization construction, system design, personnel management, product technology, etc.
2.3.3 We will take reasonable and feasible measures to avoid collecting irrelevant personal information. We will only retain your personal information for the period necessary to achieve the purpose stated in this statement, unless the retention period needs to be extended or permitted by law.
2.3.4 The Internet is not an absolutely secure environment. We strongly recommend that you do not send personal information by using the communication method recommended by non AuAsian express. You can connect and share with each other through our services. When you create communication, trading or sharing through our services, you can choose the object of communication, trading or sharing, and act as a third party that can see your transaction content, contact information, exchange information or sharing content and other related information. When using the AuAsian express service for online transactions, you inevitably have to disclose your personal information, such as contact information or contact address, to the counterparties or potential counterparties. Please protect your personal information and provide it to others only when necessary. If you find your personal information, especially your account or password leaked, please contact our staff immediately so that we can take corresponding measures according to your application. Please note that the information you voluntarily share or even publicly share when using our services may involve your or others' personal information or even personal sensitive information. Please consider more carefully whether to share or even publicly share relevant information when using our services. Please use complex password to help us ensure the security of your account. We will try our best to ensure the security of any information you send us. If our physical, technical or management protection facilities are damaged, resulting in unauthorized access, public disclosure, tampering or destruction of information, resulting in damage to your legitimate rights and interests, we will bear the corresponding legal responsibility.
2.3.5 We will update and disclose the security risk, personal information security impact assessment report and other relevant contents from time to time, which can be obtained through the notice of AuAsia express.
2.3.6 After the unfortunate personal information security incident, we will inform you of the basic situation and possible impact of the security incident, the disposal measures we have taken or will take, the suggestions that you can prevent and reduce the risk on your own, and the remedial measures for you in accordance with the requirements of laws and regulations. We will inform you the relevant information of the incident by mail, letter, telephone, push notice, etc. when it is difficult to inform the personal information subject one by one, we will take reasonable and effective ways to publish the announcement. At the same time, we will report the disposal of personal information security incidents in accordance with the requirements of the regulatory authorities.
2.4 How do you manage your personal information
You can access and manage your personal information in the following ways:
2.4.1 Access to your personal information
You have the right to access your personal information, except for exceptions stipulated by laws and regulations. You can access your personal information through the following ways: account information - if you want to access or edit the personal basic information and payment information in your account, change your password, add security information or close your account, you can log in to your account and perform such operations through "account management". Order information: you can check or clear your order records, transaction records, etc. If you are unable to access such personal information through the above path, you can contact us at any time through the service center. We will reply to your request within 15 days. We will provide you with other personal information generated during your use of our products or services in accordance with the relevant arrangements in "2.4.7 response to your above request".
2.4.2 Correct or supplement your personal information
You have the right to ask us to make corrections or supplements when you find that our personal information about you is wrong. You can apply for correction or supplement in the way listed in "2.4.1 access to your personal information".
2.4.3 Delete your personal information
You can delete some of your personal information in the way listed in "2.4.1 access to your personal information". In the following cases, you can request us to delete your personal information:
1. If our handling of personal information violates laws and regulations;
2. If we collect and use your personal information without your explicit consent;
3. If our handling of personal information seriously violates the agreement with you;
4. If you no longer use our products or services, or you take the initiative to log out of the account;
5. If we no longer provide products or services for you forever.
If we decide to respond to your request for deletion, we will also inform the subject who obtains your personal information from us as far as possible, and require it to be deleted in a timely manner, unless otherwise stipulated by laws and regulations or authorized by you independently. When you delete information from our service, we may not delete the corresponding information from the backup system immediately, but we will delete the information when the backup is updated.
2.4.4 Change the scope of your authorization
Each business function may need some basic personal information to complete (see 2.1 of this privacy clause). In addition, for the collection and use of additional personal information, you can give or withdraw your authorization through login account, account management or contact the service center. When you withdraw your consent, we will no longer process the corresponding personal information. However, your decision to withdraw your consent will not affect the previous personal information processing based on your authorization.
2.4.5 Login account number of personal information subject
You can submit your account logout application on the account logout page.
After you take the initiative to cancel your account, we will stop providing you with products or services, delete your personal information or anonymize it according to the requirements of applicable laws.
2.4.6 Automatic decision making of constraint information system
In some business functions, we may only make decisions based on non manual automatic decision-making mechanisms such as information systems and algorithms. If these decisions significantly affect your legitimate rights and interests, you have the right to ask us to make an explanation, and we will also provide a method of appeal on the premise of not infringing the trade secrets of AuAsia express or the rights and interests of other users and the public interest.
2.4.7 In response to your above request
For security, you may need to provide a written request or otherwise prove your identity. We may ask you to verify your identity before processing your request. We will give an answer in 15 days. If you are not satisfied, you can also make a complaint through the service center. In principle, we do not charge for your reasonable request, but we will charge a certain cost for repeated requests that exceed the reasonable limit. We may refuse requests that are groundless and repetitive, require too many technical means (for example, need to develop new systems or fundamentally change current practices), bring risks to the legitimate rights and interests of others, or are very impractical.
Under the following circumstances, we will not be able to respond to your request according to the requirements of laws and regulations:
1. Related to national security and national defense security;
2. Related to public safety, public health and major public interests;
3. Related to criminal investigation, prosecution, trial and execution of judgments, etc;
4. There is sufficient evidence to show that the personal information subject has subjective malice or abuse of rights;
5. Responding to your request will cause serious damage to the legitimate rights and interests of you or other individuals or organizations;
6. Involving trade secrets.
2.5 How do we handle personal information of minors
Minors are not allowed to create their own user accounts without the consent of their parents or guardians. If you are a minor, it is recommended that you ask your parents or guardians to read the privacy terms carefully and use our services or provide us with information with the consent of your parents or guardians. For the use of our products or services with the consent of our parents or guardians and the collection of personal information of minors, we will only use, share, transfer or disclose this information when it is permitted by laws and regulations, expressly agreed by our parents or guardians, or necessary for the protection of minors.
2.6 How can your personal information be transferred around the world
Personal information collected and generated by our operations in Australia is stored in Australia, except in the following circumstances:
1. There are clear provisions in laws and regulations;
2. Get your explicit authorization.
In view of the above situation, we will ensure that we provide sufficient protection for your personal information in accordance with this privacy clause.
2.7 How to update this privacy clause
Our privacy terms may change.
Without your express consent, we will not limit your rights under this privacy clause. We will post any changes to the privacy terms on a dedicated page (please click). For major changes, we will also provide more significant notices (including soliciting opinions, announcing notices, and even providing pop-up prompts to you through AuAsia express).
2.8 How to contact us
You can contact us through the following ways, and we will reply to your request within 15 days:
1. If you have any questions, opinions or suggestions on the content of this statement, you can contact us through the customer service center;
2. We have also set up a dedicated department for personal information protection. If you find that your personal information may be leaked, you can contact us through the contact information provided in the website and application.
If you are not satisfied with our reply, especially if you think our personal information processing behavior has damaged your legitimate rights and interests, you can also safeguard your legitimate rights and interests through judicial channels.